Return & Refund

Gee Pee Mobiles wants you to be completely satisfied with your purchase. This Returns and Refunds Policy defines the terms and conditions for returning products and receiving refunds.

Eligibility for Returns

• To receive the right of return, the product must be unused, in its original condition and returned within [7] days of the date of purchase.
• Some products, such as [list of omitted products], may not be returned for hygiene or safety reasons. Check product compatibility information.

Return Process

• To initiate a return, please contact our customer service by phone or email and tell us your order number and the reason for the return.
• Our customer service will guide you through the return process and give you instructions on how to package the products and return them to us.

Return Shipping

• Return shipping costs are the responsibility of the customer, unless the return is due to product defect, damage in transit or our error.
• We recommend using a trackable shipping method to ensure the return of the item.

Refund Process

• After we have received and inspected the returned products, we will notify you of the status of the return.
• If the returned products meet the eligibility criteria, we will begin the refund process.
• Refunds will be made using the payment method used for the original purchase.

Refund Timeline

The time required for the credited amount to be credited to your account may vary depending on the payment method and financial institution. Refunds may take up to [7] business days to process.

Exchanges

We don't provide direct trade. If you wish to exchange a product, please follow the unwanted product return process and place a new order for the desired product.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within [2-3] days after receiving the product. We will provide instructions for returning the product and arrange an exchange or refund.

Cancellations

• Orders that have been processed and shipped cannot be cancelled. If you wish to cancel your order, please contact us as soon as possible after placing your order.

Cancellation Policy

At Gee Pee Mobiles, we understand that there may be situations where you need to cancel your order. This cancellation policy describes our order cancellation procedures and applicable terms.

Order Cancellation

• If you want to cancel your order, please contact us as soon as possible. Orders that have already been processed and delivered cannot be cancelled.
• Cancellation requests are accepted based on the status of the order and the time elapsed since the order was placed.

Refund Process for Canceled Orders

• If your order is cancelable, we will start the refund process.
• Refunds are processed using the same payment method used for the original purchase.
• Depending on your bank or financial institution, it may take up to [7] business days for the refund to appear in your account.

Exceptions

• Orders containing customized or customized products may not be canceled once the customization process has begun.
• Special offers, discounts or offers applied to the original order may not apply to the refund if the order is cancelled.